Answer questions
Answer questions
General
Where can I find Stilhütte products in other cities?
Where can I find Stilhütte products in other cities?
xxx
Where are your products manufactured?
Where are your products manufactured?
xxx
Where is the store and what are the opening hours?
Where is the store and what are the opening hours?
Opening hours in Bremen Borgfeld
Monday - Friday:
10am to 1pm + 3pm to 6pm
Saturday:
10 a.m. to 1 p.m.
Borgfelder Heerstr. 37
28357 Bremen
How can I pay in the store?
How can I pay in the store?
You can pay with cash or card.
Can I bring my dog into the store?
Can I bring my dog into the store?
Yes, of course.
Can my dog try on the products in the store?
Can my dog try on the products in the store?
Yes, the items can be tried on.
Orders
I received the wrong product/package or a product is missing?
I received the wrong product/package or a product is missing?
Please contact us and we will take care of correcting your order as quickly as possible.
Can I cancel my order?
Can I cancel my order?
Yes, within 14 days.
My order was cancelled, why?
My order was cancelled, why?
There are many reasons for this, such as fraudulent ordering or incorrect payment details. For more information, please contact us.
Returns & Refunds
Can I exchange an item?
Can I exchange an item?
Yes, please contact our customer support for this.
When will I receive my refund?
When will I receive my refund?
After inspection of the goods, at the latest after 14 days.
What are the return policies?
What are the return policies?
The item must be in perfect condition and the original packaging must still be present.
shipping
Can I track my order?
Can I track my order?
Yes, as soon as your order has been shipped you will receive your tracking number.
What happens if I'm not at home when my order arrives?
What happens if I'm not at home when my order arrives?
DHL will try again on another day or give the package to your neighbor.
Can I address my order to a DHL Packstation/post office?
Can I address my order to a DHL Packstation/post office?
Yes, this is also possible with us.
My order was automatically returned to Stilhütte?
My order was automatically returned to Stilhütte?
Please contact us in this case, possibly an incorrect address was provided.
My shipment could not be delivered. What now?
My shipment could not be delivered. What now?
Please check your shipping address again, otherwise please contact us.
Can I pick up my order in Bremen?
Can I pick up my order in Bremen?
Yes, please contact us for this.
Shipping & transport costs
Shipping & transport costs
Standard shipping:
Germany 4,95€
Belgium 14,95€
France 14,95€
Italy 14,95€
Luxembourg 14,95€
Netherlands 14,95€
Sweden 14,95€
Switzerland 26,90€
USA 26,90€
Other countries on request!
Special information for shipping abroad:
For deliveries abroad, customs duties, taxes and fees may apply which are not included in the total price displayed and which we reserve the right to charge an additional fee.
Scope of delivery & delivery time
Scope of delivery & delivery time
The delivery time in Germany is 2-4 working days, in the EU 2-8 working days and internationally 6-14 working days.
Payment & Vouchers
What payment methods does Stilhütte offer?
What payment methods does Stilhütte offer?
We accept all common payment methods.
- PayPal
- Klarna
- Credit card
- Apple Pay
- Google Pay
and much more.
Where can I find my invoice?
Where can I find my invoice?
You will receive your invoice by email. If you need it again, please contact us.
How does an online voucher work?
How does an online voucher work?
You must enter the code at the checkout before paying.
My discount code doesn't work?
My discount code doesn't work?
Please contact our customer support team.
Is it possible to combine several voucher and discount codes?
Is it possible to combine several voucher and discount codes?
Please contact our customer support team for this.
Technical problems
Opening a coustomer account
Opening a coustomer account
To do this, simply click on the people icon in the top left of the header, where you can create your customer account.
delete a customer account
delete a customer account
Please write us a message for this.
Forgot password/ I can't log in to my customer account
Forgot password/ I can't log in to my customer account
To do this, simply click on "Forgot password" when logging in. You will then receive an email where you can create your new password.